At Zimppel, we want you to be completely satisfied with your purchase. We understand that sometimes a return or refund may be necessary. Please read our refund policy below to familiarize yourself with our procedures and guidelines.

Eligibility for Refunds:

We accept refund requests under the following conditions:

  1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We may request supporting evidence such as photographs to assess the issue. Upon verification, we will provide you with instructions for returning the item and issue a full refund or offer a replacement, whichever you prefer.

  2. Incorrect Item Received: If you receive an item different from what you ordered, please notify us within 30 days of receiving your order. We will guide you through the return process and either issue a full refund or arrange for the correct item to be sent to you at no additional cost.

  3. Dissatisfaction with the Product: We want you to be happy with your purchase. If, for any reason, you are dissatisfied with the product you received, please contact us within 30 days of receiving your order. We will provide you with return instructions. Please note that in such cases, the customer is responsible for the return shipping costs. Once we receive the returned item in its original condition, we will issue a refund for the product cost, excluding any shipping fees.

Return Process:

To initiate a refund, please follow these steps:

  1. Contact our customer support team by email at tuulis2023@outlook.com. Please provide your order number, a description of the issue, and any supporting evidence, such as photographs, if applicable.

  2. Wait for our customer support team to review your request. We will respond within 2 business days with further instructions on how to proceed.

  3. If your refund request is approved, we will provide you with the necessary return address and instructions. Please ensure that the item is securely packaged to prevent damage during transit.

  4. Ship the item back to us using a trackable shipping service. Retain your shipping receipt and tracking number for reference.

  5. Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Please note the following:

  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

  • We reserve the right to refuse a refund if the item returned does not meet our return policy requirements.

  • Customized or personalized items may not be eligible for a refund unless they are damaged, defective, or incorrect.

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer support team. We are here to help you.

Thank you for shopping at Zimppel. We appreciate your trust and strive to ensure your satisfaction with every purchase.

Warm regards,

The Zimppel Team

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